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Faqs

Home Faqs

#Frequently asked questions

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Where are you located?
Our workshop is located in Karachi, Pakistan. This is where we ship all our orders from.
How long does delivery take?
Delivery of products that are in stock takes between 2 - 4 working days anywhere tin Pakistan. This includes the processing time for the order. Delivery of products on pre-order takes a bit longer as they are under or scheduled for production. For the full delivery timeline, go here.
What are your delivery charges?
We offer free delivery on all orders within Pakistan.
Do you offer international delivery?
We cater to international orders and delivery through our international website.
What kind of beads do you use?
We mainly use high-quality beads for product manufacturing.
Will the product I receive look exactly like what is shown on the website?
Not always. You may find some slight difference in the color, pattern and texture of the product you receive due to natural variations from hide to hide, your screen resolution, or the lighting source in the reference picture.
What if the product I receive is defected or i do not like it?
If the product you receive has a defect, you can return it for no cost for a refund or exchange. If you do not like a product for any reason other than a defect, you can still return it at your own cost for a refund or exchange. For details view our Return Policy.
I would like to get my product repaired and/or polished
Sure thing. We offer free repairs for life for all our products. Let us know what's wrong with your product by emailing us at hello@mavenaffair.com or calling us on 03108054310 (Mon to Fri: 9 AM to 5 PM), and then courier the product to us at: Karachi. We'll take care of the rest.
Are all your products handmade?
Absolutely. Our experienced craftsmen perform the entire manufacturing process by hand using different tools of the trade. Also, the products are hand stitched.
Do you do corporate/bulk orders?
Yes we do. For volume discounts, please please send your query to mavenaffair@gmail.com.
Can I get a custom product made?
Yes, we do make custom products. However, custom products/orders take a long time to prepare due to the sampling required and thus, their cost will be estimated after the product finishing. Also, if you would like some small modification done to one of our existing designs, we may be able to cater to that. Get in touch with us on mavenaffair@gmail.comto see how we can accommodate you before placing an order in such a case.
When is your next sale coming up?
We usually hold one big sale every quarter. Sign up for our newsletter below and follow us on Instagram to stay up to date on the latest products, promotions and more!